ANSWERS TO YOUR QUESTIONS

Frequently Asked Questions

HOW DO I KNOW MY ORDER HAS BEEN CONFIRMED?

BLOSSOM STITCHES will send a confirmation mail for your order to the email address associated with your BLOSSOM STITCHES order. In this email you will be provided with a unique Order ID for your reference with our customer service team, a listing of the item/s you have ordered and an expected time of delivery.

IS IT POSSIBLE TO ORDER AN OUTFIT THAT IS OUT OF STOCK?

Yes this is possible as we  are the designers of these outfits so we also have the ability for customized tailoring. The only downside in this is that it will take a period of one month for your customized order to be ready.

IS SHIPPING FREE?

Shipping is not free. If you live in Texas or outside of Texas and the United States of America, there will be a charge for shipping goods to you. If you want to return an item, we kindly ask you pay the cost of shipping the item back to us unless you are returning them because the items are incorrect, damaged or faulty with verifiable evidence.

WHAT ARE THE AVAILABLE PAYMENT OPTIONS?

BLOSSOM STITCHES encourages customers to pay online by Visa, Mastercard or PayPal at the time of purchase using our secure terminal. BLOSSOM STITCHES also allows for its customers in the Texas region who are walk-in customers to pay with cash or also pick up locally in person with all necessary identification presented.

WHAT IS THE ESTIMATED DELIVERY TIME?

Delivery takes approximately 5-7 business days for Texas region orders, depending on your selected delivery method at the time you place your order. If you live in Texas and place your order by 9am the goods will be shipped to you the same day but if you place your order by 1pm, your order will be shipped out the next day. For all other states in The United States, delivery takes approximately 7 business days. For orders going outside The United States, give your order 10-14 business days to be delivered to you. You will receive an email which will contain a tracking number once your goods have been shipped.

I HAVE AN ADDITIONAL QUESTION?

For any other questions or concerns not listed in our FAQ, please email us at sales@blossomstitches.com. Thank you!